Website Privacy Policy,
Terms of Use & Communication Terms
Effective Date
02/2025
Introduction
Welcome to Open Door HousingWorks (“ODHW,” “we,” “our,” or “us”).
We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy and Terms of Use explain how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, participate in our programs, make donations, submit forms, or engage with us through email, phone, SMS/text messaging, or other communication channels.
By accessing or using this website, you agree to the practices described in this policy and the Terms of Use below.
PRIVACY POLICY
Information We Collect
We may collect information you voluntarily provide to us, including but not limited to:
Personal Information
• Full name
• Mailing address
• Email address
• Phone number
• Date of birth
• Emergency contact information
• Employment or housing-related information
• Donation information
• Program participation information
• Any other information you choose to provide
Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
• IP address
• Browser type
• Device type
• Operating system
• Website usage activity
• Referral pages
• Date/time of access
• Cookies and analytics data
Sensitive Information
In certain cases related to housing, supportive services, outreach, or program eligibility, we may collect sensitive information permitted by law and necessary for service delivery. We take additional precautions to protect this information.
How We Use Your Information
We may use your information to:
• Provide housing and supportive services
• Respond to inquiries or requests
• Communicate regarding appointments, services, and updates
• Process donations and acknowledgments
• Improve our website and programs
• Maintain internal records
• Comply with legal obligations
• Protect the safety and security of our organization and participants
• Send operational notices, alerts, newsletters, or SMS communications if consent is provided
We only collect information reasonably necessary for legitimate organizational purposes.
SMS/Text Messaging Communications
By voluntarily providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Open Door HousingWorks related to:
• Appointment reminders
• Program updates
• Case management communication
• Service notifications
• Operational alerts
• Event reminders
• General organizational communications
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message Frequency
Message frequency may vary depending on your interactions and participation in programs or services.
Message & Data Rates
Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by:
• Replying STOP to any text message
• Contacting us directly at info@odhw.org
• Calling 503-640-6689
After opting out, you may receive a final confirmation message.
Help
Reply HELP for assistance or contact us directly.
Cookies & Website Analytics
Our website may use cookies, analytics tools, and similar technologies to:
• Improve website functionality
• Analyze traffic and usage trends
• Enhance user experience
• Maintain website security
You may disable cookies through your browser settings; however, portions of the website may not function properly.
Information Sharing & Disclosure
We do not sell personal information.
We may share information:
• With trusted service providers performing services on our behalf
• When legally required
• To comply with court orders, subpoenas, or legal processes
• To protect the rights, safety, and security of ODHW, staff, participants, or the public
• With government agencies or funding partners when required by contracts, grants, or law
• During emergencies when disclosure is necessary to protect health or safety
Any third-party service providers must maintain appropriate confidentiality and security protections.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no electronic transmission, storage method, or internet communication can be guaranteed to be completely secure. Users provide information at their own risk.
Your Privacy Rights
Subject to applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for communications
• Request information regarding data practices
To exercise these rights, contact us at:
Open Door HousingWorks
34420 SW Tualatin Valley Highway
Hillsboro, OR 97123
Phone: 503-640-6689
Email: info@odhw.org
We may require verification of identity before processing requests.
Third-Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the content, privacy practices, or security of third-party websites.
Users should review the privacy policies of any external sites they visit.
Children’s Privacy
Our website is not directed toward children under the age of 13 unless specifically stated for programmatic purposes. We do not knowingly collect personal information from children through the website without appropriate consent where required.
Accessibility
Open Door HousingWorks is committed to making its website and communications accessible to all individuals, including individuals with disabilities.
If you experience accessibility barriers, please contact us so we can assist you.
Data Retention
We retain personal information only as long as reasonably necessary for operational, legal, contractual, compliance, safety, and programmatic purposes.
Retention periods may vary depending on applicable laws, grants, contracts, and organizational needs.
Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes become effective upon posting to this page.
The updated effective date will always appear at the top of this document.
TERMS OF USE
Acceptance of Terms
By accessing or using this website, you agree to comply with these Terms of Use and all applicable laws and regulations.
If you do not agree with these terms, you should discontinue use of the website.
Permitted Use
You may use this website only for lawful purposes and in a manner consistent with these Terms.
You agree not to:
• Use the site for unlawful activity
• Attempt unauthorized access to systems or data
• Interfere with website operations
• Upload malicious code or harmful content
• Use automated scraping tools without authorization
• Misrepresent your identity or affiliation
Intellectual Property
All website content, including:
• logos,
• branding,
• text,
• graphics,
• photos,
• videos,
• downloads,
• forms,
• and design elements
are owned by or licensed to Open Door HousingWorks and protected by applicable intellectual property laws.
Unauthorized reproduction or distribution is prohibited without written permission.
Donations & Payments
Online donations and payments are processed through third-party payment processors.
ODHW does not store full payment card information on its servers unless explicitly stated.
Users agree to provide accurate billing information and acknowledge that transactions may be subject to third-party processing terms.
No Professional Advice
Information provided on this website is for general informational purposes only and should not be considered legal, medical, financial, housing, mental health, or professional advice.
Users should seek qualified professionals for advice specific to their circumstances.
Disclaimer of Warranties
This website and all content are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee:
• uninterrupted access,
• accuracy,
• reliability,
• completeness,
• or error-free operation.
Limitation of Liability
To the fullest extent permitted by law, Open Door HousingWorks shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
• use of the website,
• inability to access the website,
• reliance on website content,
• or unauthorized access to information.
Indemnification
Users agree to indemnify and hold harmless Open Door HousingWorks, its officers, employees, volunteers, affiliates, and partners from claims, liabilities, damages, losses, and expenses arising from misuse of the website or violation of these Terms.
Governing Law
These Terms and this Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Oregon and applicable federal laws.
Any legal disputes shall be resolved in the appropriate courts located within Oregon.
Contact Information
For questions regarding these Terms, Privacy Policy, or communications, contact:
Open Door HousingWorks
34420 SW Tualatin Valley Highway
Hillsboro, OR 97123
Phone: 503-640-6689
Email: info@odhw.org